Question 1

How do I log into my account?

Accepted Answer

You can log into your account in the NB Dashboard section of the website.  Dr Neal Tucker explains the process in this video…

Question 2

How do I reset my password?

Accepted Answer

If you need to reset your password for any reason, then you can do so from your account by logging in and clicking on the ‘Update my password’ option on the Account Overview page.
If you have forgotten your password then you can request a reset of your password by going to the Forgotten password link on the Login page.  Enter your email address and then click ‘Send’ to initiate the password reset process.  You will receive an email so just follow the instructions on the email to reset your password.

Question 3

Why is my account not opening when I try to log in?

Accepted Answer

If you are having issues logging into your account, have you tried on more than one device/browser?  If not, please try to do so as the issue could be device/browser specific.  If you can login on another device/browser then it may be worth clearing the data cache on the original browser.
The process to do this is easy to do but can differ slightly on different internet browsers.  Here are the instructions for the most popular web browsers:
Google Chrome
Mozilla Firefox
Apple Safari - Mac
Apple Safari – iPhone, iPad or iPod Touch
Microsoft Edge
If you still continue to have issues, then please contact us at hottopics@nbmedical.com or on 0191 5197293/4 and we will try to help.

Question 4

Can I share my log in details?

Accepted Answer

You should not share your login details.

Question 5

I have not received my webinar link how do I access the webinar?

Accepted Answer

If you have not received your registration email then please log into your NB Dashboard or App account to access your webinar. You will find this in the Webinars > My Webinars section.  Just click the play button to open up the webinar platform in your browser.You will be sent a reminder email the day before a live webinar is due to take place if you have registered for an upcoming webinar so check your inbox for this email which will direct you to your webinar.If you are not sure that you are registered then please contact us at hottopics@nbmedical.com or on 0191 5197293/4 to check.

Question 6

How do I upgrade to NB Plus?

Accepted Answer

If you are eligible for an upgrade to NB Plus then please click on the link in your NB Dashboard or App account to be taken to the NB Medical website upgrade page where you can select the upgrade option which will be added to your checkout and you can then proceed to payment.  In this video Dr Neal Tucker explains what NB Plus is and how it can help you make the most of all of the included content…

Question 7

How do I access the NB Plus content?

Accepted Answer

Please log into your NB Dashboard or App account via your computer or mobile device.  Here you will find your NB Plus content including online booklets, webinars, CPD Modules and much more.

Question 8

I have an NB Plus Subscription and am unable to find a pdf version of the online booklet to download – why?

Accepted Answer

The NB Plus subscription does not include the PDF version of the online booklets.  You would need to have purchased the physical version of the book to receive access to the PDF version.As an NB Plus subscriber you are entitled to purchase the physical course reference books at a discount via the upgrade option in your account.  The link to do this will appear in the Overview page in your NB Dashboard account.

Question 9

How do I access Hot Topics Takeout?

Accepted Answer

Hot Topics Takeout is a new podcast series exclusively for NB Plus users and can be found in your NB Dashboard or App account, by clicking the Hot Topics Takeout section you will then see the most recent Podcast Series.
Once you have accessed the Hot Topics Takeout section you will first need to click on the ‘Generate RSS URL’ button before you are able to listen to the podcasts.  This generates an RSS(Really Simple Syndication) link specifically for you, which is just a link allowing you to automatically receive any future podcasts on your device).
Once the RSS link has been generated you can then play the episodes through the NB Dashboard, or you can download the .MP3 file to your device to listen offline simply by clicking the three dots next to the volume and then clicking download. 
Prefer to listen to the podcasts on your mobile device's podcast player?
The RSS link will also allow you to add the podcast to your preferred podcast player on your mobile device. Instructions on how to do this can be found here or by clicking ‘How do I use my custom audio RSS link on my iOS or Android device?’ on the Hot Topics Takeout page.If using the Apple Podcasts app for example then after following the instructions on how to add the podcasts to your devices podcast player you should see the Hot Topics Takeout & all of its episodes in your podcast player like below…
The view will differ on other devices and podcast players but will generally be of a similar layout.  If you do have any issues or questions then please do contact us at hottopics@nbmedical.com and let us know which device/player you are using and we will aim to help.  Alternatively, you can listen to the podcasts directly in your NB Dashboard account on either desktop or mobile devices.

Question 10

How do I find my way around the Dashboard?

Accepted Answer

From the Overview page of the NB Dashboard you can choose the various sections such as Webinars, Online Booklets, CPD Modules, etc. to locate the relevant content you need to view. At any time you can click on the menu button in the top left-hand corner of the Dashboard to navigate to any of the other sections of the dashboard.  Please check out this overview of the Dashboard with Dr. Neal Tucker…

Question 11

How do I download my Certificate?

Accepted Answer

You will find the certificate for any work completed on the NB Medical Dashboard including course days, webinars or CPD modules in the CPD Tracker section.You can filter the CPD Tracker to easily locate your CPD Items.  If your CPD Item contains a certificate then this can be located in the ‘Manage Documents’ section of the item.  Just click on that option and you will then be able to download the certificate, or any other documents attached.

Question 12

How do I access my BLS and Safeguarding and Child Protection modules?

Accepted Answer

You can access the Basic Life Support & Safeguarding and Child Protection modules in the NB Dashboard or App account by going to the ‘BLS & Safeguarding and Child Protection’ section in the Menu or on the Overview page.

Question 13

Can I search for a particular topic from a booklet?

Accepted Answer

Yes.  On the relevant area in your NB Dashboard or App account you can use the Search box to search for topics in any of your available books.  You can then click the direct link to that topic from the search menu.  Dr Neal Tucker shows you how to best use the search function for the books while with a patient in this video…
USING THE PDF BOOKLET
If attending a live webinar or course day you will be able to locate the online version of your course reference book in the Resource List of the webinar platform.  Just click on the green Resource List icon on the menu bar to bring this up.  Clicking on this will allow you to save the PDF to your device.If you have purchased a course, webinar or book package which includes the paper version of the course reference book then you can also locate the PDF download in the NB Dashboard Online Booklets section.  As shown below, just click on the ‘Download’ button underneath the book you wish to download.  Please note that you need to have purchased the physical copy of the book as part of a package to download the PDF version. 
SEARCHING THE PDF BOOKLET
See the below image showing you the options available to help navigate the PDF including a link on all Contents page lines direct to that topic within the PDF. Also, there are navigation buttons at the bottom right-hand corner of each page including next page, previous page & Back to the Contents page buttons.You can also search the whole PDF using your PDF viewer's search/find function.  To bring up the search/find box press Ctrl + F on a Windows device or Cmd + F on a Mac.
Hopefully the above helps you to make the most of the online course books with NB Medical but if you do have any queries please contact us either via email on hottopics@nbmedical.com or by phone (0191) 5197293.

Question 14

How do I manually add a CPD item to the CPD Tracker?

Accepted Answer

To add a CPD item manually to the CPD Tracker section all you need to do is click on the ‘Add CPD Item’ button at the top of the CPD Tracker screen as shown below…
You will then be presented with the following item input screen where you can enter details on the item date, type, amount of CPD credits as well as any reflective notes you wish to make against this piece of CPD learning. 
You can also attach any documents that you wish to evidence your learning such as certificates, spreadsheets or PDFs by clicking on the ‘Choose file’ option which will open up a finder window to locate the document on your device.
Once you are happy with the information you have entered just click the ‘Add Item’ button and your item will be added to the CPD Tracker. Please note that you can return to the item to make any necessary amendments when required.
These items can then be uploaded from your CPD Tracker to either your FourteenFish or Clarity account from within the NB Dashboard or as a PDF summary based on a specified time period which can then be forwarded or uploaded to your preferred appraisal toolkit or sent via email to your appraiser.

Question 15

How do I add my learning and certificates to FourteenFish?

Accepted Answer

You can now connect and sync all of your CPD Tracker content to the FourteenFish appraisal toolkit within your NB Medical account in just a few simple steps. 
Connect to FourteenFish 
Once you are logged into your NB Dashboard or App account, if you go to the CPD Tracker you can then connect your NB Medical account to your FourteenFish Appraisal Toolkit by clicking on the ‘Connect to FourteenFish’ button on the right-hand side of the screen. 
Once you have followed the link to the FourteenFish website & logged into or registered your FourteenFish account you will be asked if you are happy to link your NB Medical and the FourteenFish systems to share your information.  Once you click ‘Continue’ you will then be returned to the NB Medical Dashboard and the section on the right-hand side of the CPD Tracker will show that you are now connected to FourteenFish. 
 
Syncing content with FourteenFish 
To upload an item to FourteenFish just simply click on the ‘Sync’ icon to the right-hand side of the item and this will send the item across to your FourteenFish account. 
To sync with the FourteenFish system you have two options.  You can either choose to sync items individually which can be done by simply pressing the ‘Sync’ icon on each CPD item within the NB Dashboard’s CPD Tracker section when you have made changes to them. 
Alternatively, you can choose to enable the Auto-sync functionality which updates the items automatically each time you save them in the CPD Tracker.  To enable this feature just select it underneath the connection panel in the CPD Tracker shown below… 
Please note that the Auto-sync feature only works for items created after the feature is enabled and all previously created items would need to be synced individually.

Question 16

How do I add my learning and certificates to Clarity?

Accepted Answer

On the NB Medical Dashboard, you can connect your NB Account to your Clarity Appraisal Toolkit if you are a GP
Connect to Clarity
Once you are logged into your NB Dashboard or App account, if you go to the CPD Tracker you can then connect your NB Medical account to your Clarity Appraisal Toolkit by clicking on the ‘Connect to Clarity’ button in the top right-hand corner.
Once you have followed the login process to Clarity & logged in using your Clarity account login on their website you will be asked to ‘Allow’ NB Medical and the Clarity systems to share your information.  Once you click ‘Allow’ you will then be returned to the NB Medical Dashboard and the section on the right-hand side of the CPD Tracker will show a list of your CPD items and the option to check and upload some or all of these items to Clarity.
Uploading to Clarity
The CPD Items you have in your NB Medical account need to be pushed to Clarity by yourself once you have linked your Clarity account.  The automated part of the process is the transfer of information and documents, but you need to advise the system which items need to be pushed to Clarity. 
There will now be a section on the bottom right-hand side of the CPD Tracker section to ‘Upload CPD Items to Clarity’.  Just select the items you wish to send to Clarity and click the Orange ‘Upload’ button or alternatively if you want to send all items across you can just click ‘Upload All’.  Once you have done this these items will show in the Clarity Continuous Improvement area and be removed from the list of items available to send.
Please note that once an item is uploaded to Clarity then you will be unable to make changes and re-upload in the NB Dashboard and App account.  You should make these changes in the Clarity account once the item has been uploaded.

Question 17

I have renewed my CPD modules but am unable to redo completed modules in the past. Can you reset?

Accepted Answer

Once you have completed a CPD Module you will be unable to retake that module until the module has been updated. We continue to review all of our modules and update them when possible to give you the latest available updates on each topic.Once the module has been updated you will see the option on the module to ‘Start new version’.  You can click on the ‘Not Completed Only’ filter at the top of the CPD Module menu to filter the available modules for you to complete.

Question 18

How do I track my online booklet reading on the NB Dashboard?

Accepted Answer

You can track the topics you have read and the time you spent reading them in the Online Booklet section of the NB Dashboard. 
To do this you first need to enable the feature by either selecting the option at the top of the Online Booklets section…
…or alternatively, you can do so in the Update My Details section of the Overview page.
Once selected the feature will automatically record the topic & time spent reading that topic into the system.  This then enables you to create a summary of this information which can be accessed by clicking the ‘View Time Tracking Data’ button at the top of the Online Booklets section.
On that summary page you have the option to select a date period and then create either a PDF, Excel Spreadsheet or add both to your CPD Tracker as an item. Just select the dates and then click on the relevant option.

Question 19

I'm getting a 'Connectivity Issues' error message when trying to log into the NB Dashboard.  Why is that?

Accepted Answer

This message can appear for a couple of reasons.One reason could be that you are using a connection or device that has a firewall that is blocking you from accessing our website. This is more common when using a workplace network and in this instance, you may need to check with the IT Administrator for that network/company that access to the NB Medical domain ‘dashboard.nbmedical.com’ is allowed.The other and more likely reason that you are unable to connect to the NB Dashboard domain is that you are using an older device that is no longer supported. For example, some Apple laptop/desktop devices may be limited to the Mac Operating System 10.11.6 which since the end of 2021 is no longer supported by Apple which basically means that security certificates are no longer being updated for that software.  Our advice in this circumstance is to make sure that your MacBook is as up-to-date as possible.  If it is and the device version is 10.11.6 then you may not be able to access the NB Dashboard and would be best off trying on an alternative device.Due to the updated security that websites are now implementing then you may find that more websites in the future that have updated their security on the server side could have this issue.

Question 20

How do I pay?  Can I pay by invoice/bacs transfer?

Accepted Answer

Payment can be made by Visa/Mastercard online or by contacting customer services on 0191 5197293/4 and we can take your payment over the telephone.  We do not accept payment via BACS or raise invoices for individual bookings.

Question 21

My employer, CCG, Health Board have agreed to pay for my course.  Can I pay on invoice?

Accepted Answer

We do not raise invoices for individual bookings, we can take payment by Visa/Mastercard.  For group bookings of more than 10 delegates we will be happy to raise an invoice.

Question 22

My card is about to expire. Where do I update my card details?

Accepted Answer

If your card is due to expire then you can log into your NB Medical website account and update your card details in the Subscription Details section. Just click on the ‘Update Details’ button in the Card Details field and enter your new card details.
 
Your next scheduled payment will then be taken from the new card details.

Question 23

The access code does not work on your booking system/the link on the flyer does not open?

Accepted Answer

Please make sure that you are entering the booking code correctly without any empty characters at the start or the end.  Sometimes the copy & paste function can add these blank characters to the pasted text. Manually entering the code should resolve this but please make sure you match the code you have been provided.If you continue to have issues please try using an alternative browser to see if the issue persists and if it does then to contact us at hottopics@nbmedical.com or on 0191 5197293/4.

Question 24

How do I update my email – account details?

Accepted Answer

If you need to update your email address you can do so by logging into your NB Dashboard or App account and in the Overview page selecting the ‘Update my details’ option.  In here you can amend your email address and once you have entered the new email just click save.  You will now use this email address to log into your dashboard account.If you receive an error message when trying to update your details, please contact us at hottopics@nbmedical.com or on 0191 5197293/4 as you have an existing account under this email address.  We will be able to merge these accounts together if required.

Question 25

How do I amend my address details on my account?

Accepted Answer

To update your address just go to your NB Medical website account and add a new address to the ‘Addresses’ section.  Once added you can then choose the Primary address you want to use and delete any unnecessary addresses.  When making a purchase in future you can select the address you wish to use for each order but it will default to the primary address if you have more than one.

Question 26

Where do I find a copy booking, receipt?

Accepted Answer

If you need a receipt for any of your orders with NB Medical then please contact us at hottopics@nbmedical.com or on 0191 5197293/4 and will email this to you.

Question 27

I have signed up to the webinar – how do I access it?

Accepted Answer

To access your webinar then please click on the access link in the registration or reminder email sent to you.  Alternatively, please log into your NB Dashboard or App account to access your webinar. You will find this in the Webinars > My Webinars section.  Just click the play button to open up the webinar platform in your browser.  Any webinar due on that day will appear at the top of the Webinar section for easy access.You will be sent a reminder email the day before a live webinar is due to take place if you have registered for an upcoming webinar so check your inbox for this email which will direct you to your webinar.If you are not sure that you are registered then please contact us at hottopics@nbmedical.com or on 0191 5197293/4 to check.

Question 28

The link I have received does not work. How do I access the webinar?

Accepted Answer

If the link you have been sent via email does not work, please log into your NB Dashboard or App account to access your webinar. You will find this in the Webinars > My Webinars section.  Just click the play button to open up the webinar platform in your browser.

Question 29

I am unable to attend the live or part of the live webinar – Can I access this at a later date and how?

Accepted Answer

Yes.  If you are unable to attend a live webinar or need to head off early don’t worry.  Our webinars come with 12 months on-demand access from the morning after the live webinar takes place so you can catch up or review any of the topics you missed. These webinars will have a Table of Contents so you can skip directly to what you need.

Question 30

How do I ask a question while watching the live webinar?

Accepted Answer

In the webinar platform you will see in the menu bar a red Q&A icon.  Just select that option and enter your question into the submission box and then click the ‘Submit’ button to post your question to the NB Medical presenters and staff. 
Your answer will appear in the same Q&A box that you sent it as a feed.  We do sometimes share questions that we believe are relevant with the wider audience but please note that these questions are anonymous so nobody in the audience will be able to see your name or contact information in the reply.
You can ask as many questions as you would like on the day but please be aware that we do receive a lot of questions of some webinars and it may not be possible to respond to every question.  The presenters will do their best to summarise the most prominent themes from the Q&A throughout the session.

Question 31

I cannot find the quiz on the pre-recorded webinar.

Accepted Answer

When viewing the webinar on a computer the CPD Quiz for an Online Course webinar should be available on screen when you log in under the media player & slide views.  If you can’t see it then please go to the menu bar and click on the pink ‘CPD Quiz’ icon to bring this widget up on screen.
On a mobile device or tablet then you can access the CPD Quiz by selecting the menu bar and clicking on the pink ‘CPD Quiz’ icon to bring this widget up on screen.

Question 32

What device can I use to view a webinar?

Accepted Answer

Below are the requirements for our webinar platform to view via your device's browser on both desktop and mobile devices.  As a general rule we advise you to update your device to the latest version of both the browser & operating systems where possible.  This is to help ensure that you are using a device that has the latest security certificates and features to enable you to have the smoothest viewing experience possible.
For PCs running Windows 10 or newer. Compatible versions of browsers are:
For Macs running Mac OS 10.15 or newer.  Compatible versions of browsers are:
For viewing on mobile devices then the following versions of the software should work:
Please be aware that some older devices may not be eligible for updates to these software versions so best to test that you can play one of our free clinic webinars first to ensure compatibility.If you do have any issues then please contact us at hottopics@nbmedical.com or on 0191 5197293/4.

Question 33

How do I navigate a pre-recorded/on demand webinar?

Accepted Answer

In the webinar platform, you have multiple options for navigating to specific segments of the on-demand webinar content.
Your first option is to click and drag the orange disc to move the recording to a specific time in the webinar.
You can also use the skip forward and skip backwards buttons on the media player. Each skip button allows you to move the recording forward or backwards in 15-second increments per click.
Finally, you can navigate to a specific topic in the webinar simply by clicking the name of the topic in the table of contents.

Question 34

How do I clear cache/history?

Accepted Answer

On the odd occasion where something does not load on our website or webinar platform you may be asked to clear your browsing history and data cache to help resolve the issue.  The process to do this is easy to do but can differ slightly on different internet browsers.  Here are the instructions for the most popular web browsers:
Google Chrome
Mozilla Firefox
Apple Safari - Mac
Apple Safari – iPhone, iPad or iPod Touch
Microsoft Edge
If you still continue to have issues, then then please contact us at hottopics@nbmedical.com or on 0191 5197293/4 and we will try to help.

Question 35

My app is not working – can you help?

Accepted Answer

If your app is not working, please make sure you are on the latest version of the NB Medical app by checking the status in your devices Store section.  If an update is available, then the option should appear in the store for you to update the app.  Please do so if you can.
An alternative to guarantee you are on the latest version is to delete the app and re-install a fresh version from the iOS or Android app stores.
If you have forgotten your password then you can request a reset of your password by going to the Forgotten password link on the Login page.  Enter your email address and then click ‘Send’ to initiate the password reset process.  You will receive and email so just follow the instructions on the email to reset your password.
For any other app related issues please contact us and provide us with as much information as you can regarding the issue you are experiencing.  This includes the device/browser you are using as well as any error messages or unexpected behaviour, have you tried on any other devices, etc.
If the app is not working for you, please be aware that while we look in to the issue you can log into the NB Dashboard on your mobile devices browser and get the same content you would do via the app.

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