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Keep It Simple Summaries on Hot Topics in Primary Care
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The Hot Topics Podcast by Dr Neal Tucker
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FAQs
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Login
How do I log into my account?
How do I reset my password?
Why is my account not opening when I try to log in?
Can I share my log in details?
I have not received my webinar link how do I access the webinar?
Getting Started
I’ve just purchased a course/webinar. What do I do next?
What’s the difference between the NB Medical website and the NB Dashboard?
How do I find content on a specific topic?
What free content is available without subscribing?
I’m a new GP - where should I start?
How do I add the NB Dashboard to my phone’s home screen?
NB Plus
What is NB Plus and what’s included?
What’s the difference between monthly and annual NB Plus?
What content can I access without NB Plus?
How do I upgrade to NB Plus?
How do I access the NB Plus content?
Can I try NB Plus before subscribing?
I have an NB Plus Subscription and am unable to find a pdf version of the online booklet to download – why?
How do I cancel my NB Plus subscription?
My NB Plus subscription has expired. What happens to my content?
Organisation Subscriptions
Can I get NB Plus for my whole practice or team?
How do organisation subscriptions work?
Dashboard
The NB Dashboard Overview
How do I access my BLS and Safeguarding and Child Protection modules?
How do I add the NB Dashboard to my phone’s home screen?
What is the My List page?
I’m getting a ‘Connectivity Issues’ error on the Dashboard. What should I do?
How do I filter items in the Dashboard?
Finding Content
How do I search for content on the Dashboard?
Can I search for a particular topic from a booklet?
What is the Content Index?
What is the Content Types page?
How do I save content to view later?
Where can I see what I’ve recently viewed?
Can I filter webinars to show only upcoming live sessions?
Webinars
I have signed up to the webinar – how do I access it?
How do I navigate the live webinar platform?
I am unable to attend the live or part of the live webinar. Can I access this at a later date and how?
What’s the difference between a live webinar and an on-demand webinar?
How long do I have access to an on-demand webinar?
What’s the difference between a webinar and an online course?
Can I watch a webinar on my phone or tablet?
The link I have received does not work. How do I access the webinar?
What browsers are supported when viewing live webinars?
Can I self-certify my certificate after watching a webinar?
Books & Reading
How do I read NB Medical’s books online?
Can I search for a particular topic from a booklet?
What are KISS Summaries?
What’s the difference between the online book and the physical book?
Can I download books as PDFs?
Are there links to guidelines and external resources in the books?
Certificates
How are my CPD certificates generated?
How do I download my certificates?
What information appears on my CPD certificate?
CPD Modules
How do CPD Modules work?
Can I retake a CPD Module?
CPD & Appraisal
How do I track my online learning when reading books in the NB Dashboard?
How do I manually add a CPD item that I completed elsewhere?
Can I add reflective notes to my CPD activities?
Appraisal Preparation
How does NB Medical content help with my appraisal?
How do I sync my CPD to FourteenFish?
How do I sync my CPD to Clarity?
What if my appraisal toolkit isn’t FourteenFish or Clarity?
Payment
How do I pay? Can I pay by invoice/bacs transfer?
My employer, ICB, Health Board have agreed to pay for my course. Can I pay on invoice?
My card is about to expire. Where do I update my card details?
The access code does not work on your booking system/the link on the flyer does not open?
Account
How do I update my email – account details?
How do I amend my address details on my account?
Where do I find a copy booking, receipt?
Podcasts
Can I listen to the NB Hot Topics Podcast offline?
Ask Archie
What is Ask Archie?
What can Ask Archie help with?
What can’t Ask Archie do?
How do I get the best results from Archie?
What sources does Archie search through?
Who can use Ask Archie and what is the pricing?
Is Ask Archie safe to use with it using AI?
Can I continue a previous conversation with Archie?
Is my conversation with Archie private?
Why the name 'Ask Archie'?
Ask Archie Disclaimer
Do I need NB Plus to use Ask Archie?
Question Bank/AKT
What is the NB Medical Question Bank?
How do I access the Question Bank?
Can I try out the AKT Question Bank?
How do the quizzes work?
How do mock exams work?
Can I retake quizzes and mock exams?
How is my progress tracked?
What topics does the Question Bank cover?
Technical
What browsers are supported for the NB Dashboard?
Need help with technical issues?
How do I clear cache/history?
I’m getting a ‘Connectivity Issues’ error on the Dashboard. What should I do?
The webinar video won’t play or keeps buffering. What can I do?
Can I use the NB Dashboard on multiple devices?
Is there a mobile app for NB Medical?
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