Question 1

How do I log into my account?

Accepted Answer

You can log in to your account in the NB Dashboard section of the website.If you are new to NB Medical, please register your account first and then log in with those credentials. These credentials will be shared across the NB Medical website & the NB Medical Dashboard.  Use the website to manage purchases & payments, and use the NB Dashboard to access your content.
The video below helps explain the process…

Question 2

How do I reset my password?

Accepted Answer

If you need to reset your password for any reason, then you can do so from your account by logging in and clicking on the ‘Update my password’ option on the Account page, which can be accessed via the menu at the top of the NB Dashboard.
If you have forgotten your password, then you can request a reset of your password by going to the Forgotten password link on the Login page.  Enter your email address and then click ‘Send’ to initiate the password reset process.  You will receive an email, so just follow the instructions in the email to reset your password.

Question 3

Why is my account not opening when I try to log in?

Accepted Answer

If you are having issues logging into your account, have you tried on more than one device/browser?  If not, please try to do so as the issue could be device/browser specific.  If you can login on another device/browser then it may be worth clearing the data cache on the original browser.
The process to do this is easy to do but can differ slightly on different internet browsers.  Here are the instructions for the most popular web browsers:
Google Chrome
Mozilla Firefox
Apple Safari - Mac
Apple Safari – iPhone, iPad or iPod Touch
Microsoft Edge
If you still continue to have issues, then please contact us at hottopics@nbmedical.com or on 0191 603 1872 and we will try to help.

Question 4

Can I share my log in details?

Accepted Answer

You should not share your login details.

Question 5

I have not received my webinar link how do I access the webinar?

Accepted Answer

In the rare case that this happens, please log in to your NB Dashboard account to access your webinar. You will find this in the Webinars section.  You should be able to navigate to any upcoming live, previously aired or Online Course webinars via the tabs at the top of the webinar section.
Webinars scheduled to take place that day will appear at the top of the Webinar section as a quick click-through for easy access.You will be sent a reminder email the day before a live webinar is due to take place if you have registered for an upcoming webinar, so check your inbox for this email, which will direct you to your webinar.  If you have any issues, please contact our customer service team at hottopics@nbmedical.com or 0191 6031872.

Question 6

I’ve just purchased a course/webinar. What do I do next?

Accepted Answer

After purchasing, log in to your NB Dashboard account. Your purchased content will be available there - webinars in the Webinars section and books in the Books section.
If you purchased a live webinar, you’ll also receive a registration email shortly after purchase and a reminder email with access links the day before the webinar takes place.

Question 7

What’s the difference between the NB Medical website and the NB Dashboard?

Accepted Answer

The NB Medical website (www.nbmedical.com) is where you browse and purchase courses, webinars, books, and subscriptions. It’s also where you manage your account details, addresses, and payment methods.
The NB Dashboard (www.dashboard.nbmedical.com) is where you consume your content - watch webinars, read books, complete CPD modules, track your CPD hours, and NB Plus users can use the Ask Archie feature. You log in with the same account credentials for both.

Question 8

How do I find content on a specific topic?

Accepted Answer

There are several ways to find content on the NB Dashboard:

Question 9

What free content is available without subscribing?

Accepted Answer

You can access the following content on the NB Dashboard without an NB Plus subscription:

Question 10

I’m a new GP - where should I start?

Accepted Answer

A good starting point is to browse the Books section on the NB Dashboard to see which clinical topics are covered. The KISS Summaries are particularly useful for getting up to speed quickly on key areas.
For exam preparation, the Question Bank covers AKT revision.
For ongoing learning, the Webinars section has both live sessions and an on-demand library.
The free Blogs and Podcasts are also a great way to keep current with the latest clinical updates.

Question 11

How do I add the NB Dashboard to my phone’s home screen?

Accepted Answer

The NB Dashboard works as a web app that you can add to your phone’s home screen for quick access. This gives you an app-like experience without needing to download anything from an app store.
On Apple iOS Devices
To add the NB Dashboard as an easy-to-access link on your home screen, you will need to set this up using the Safari browser on the device, as other browsers will not let you do this on an iOS device.
Once you log into the NB Dashboard on your Safari browser, you will be prompted with some instructions on how to add the web app to your device's home screen. To do this, just click on the Menu button as shown below (blue box with arrow pointing up)…
…then scroll down the menu and click on the ‘Add to home screen’ option as shown below.
You will now have an NB icon showing on your home screen, which you can click into to access the NB Dashboard and all of your resources easily.
On Android Devices
Once you log into the NB Dashboard on your Chrome browser, you should be prompted with a pop-up window asking you to install the web app to your device's home screen. To do this, just click the ‘Install’ button, and the app will be added to your home screen.
If you do not see the pop-up window asking you to install, then all you need to do is click on the browser menu (usually a three-dot icon in the top right-hand corner) and scroll down to the ‘Add to Home Screen’ option.
You will now have an NB icon showing on your home screen, which you can click into to access the NB Dashboard and all of your resources easily. IF FOR ANY REASON THE ICON ON YOUR HOMEPAGE NO LONGER WORKS.  PLEASE TRY DELETING IT FROM THE HOME SCREEN AND FOLLOWING THE ABOVE STEPS TO ADD THE ICON.

Question 12

What is NB Plus and what’s included?

Accepted Answer

NB Plus is NB Medical’s premium subscription, giving access to a wider range of content on the NB Dashboard. With NB Plus, you get:
NB Plus is available as a monthly or annual subscription. See the NB Plus page for more information.

Question 13

What’s the difference between monthly and annual NB Plus?

Accepted Answer

Both monthly and annual NB Plus give you access to the same content. The annual subscription offers a saving compared to paying monthly over the same period and gives you the option to take a free copy of a course reference book of your choice.
For current pricing, please see the NB Plus page.

Question 14

What content can I access without NB Plus?

Accepted Answer

Without an NB Plus subscription, you can still access:
NB Plus gives you access to the broader library of on-demand content, online booklets, and KISS Summaries.

Question 15

How do I upgrade to NB Plus?

Accepted Answer

If you are eligible for an upgrade to NB Plus, then please click on the link in your NB Dashboard account homepage to be taken to the NB Medical website upgrade page, where you can select the upgrade option, which will be added to your checkout, and you can then proceed to payment.  This video explains what NB Plus is and how it can help you make the most of all of the included content.

Question 16

How do I access the NB Plus content?

Accepted Answer

Please log into your NB Dashboard account via your computer or mobile device.  Here you will find your NB Plus content including online booklets, webinars, CPD Modules and much more.

Question 17

Can I try NB Plus before subscribing?

Accepted Answer

The free content available on the NB Dashboard includes Free Clinics, Blogs, and Podcasts. Gives you a good sense of the NB Medical style and quality. You can browse the dashboard and see what’s available before committing to a subscription.

Question 18

I have an NB Plus Subscription and am unable to find a pdf version of the online booklet to download – why?

Accepted Answer

The NB Plus subscription does not include the PDF version of the online booklets.  You would need to have purchased the physical version of the book to receive access to the PDF version.As an NB Plus subscriber you are entitled to purchase the physical course reference books at a discount via the upgrade option in your account.  The link to do this will appear in the Overview page in your NB Dashboard account.

Question 19

How do I cancel my NB Plus subscription?

Accepted Answer

To manage or cancel your NB Plus subscription, log in to your NB Medical website account. You’ll find your subscription details and the option to stop the subscription from auto-renewing.
If you cancel the auto-renewal, you’ll continue to have access until the end of your current billing period.

Question 20

My NB Plus subscription has expired. What happens to my content?

Accepted Answer

When your NB Plus subscription expires, you’ll lose access to the NB Plus library content (webinars, online booklets, KISS Summaries, and Ask Archie). However:
You can renew your subscription at any time to regain access to the full library.

Question 21

Can I get NB Plus for my whole practice or team?

Accepted Answer

Yes. NB Medical offers organisation subscriptions for practices, PCNs, and other teams. This gives multiple team members access to NB Plus under a single arrangement.
You can purchase an organisation licence directly on the website here.
For further details on group pricing and setup, please contact us at hottopics@nbmedical.com or call 0191 603 1872.

Question 22

How do organisation subscriptions work?

Accepted Answer

With an organisation subscription, an administrator can manage access for team members. Each team member gets their own individual NB Dashboard account with full NB Plus access, so CPD tracking and certificates are personal to each user.
Contact us at hottopics@nbmedical.com or call 0191 603 1872 for more information on setting up an organisation subscription.

Question 23

The NB Dashboard Overview

Accepted Answer

A guide to navigating your NB Dashboard account, helping you access all of your free & paid content.

Question 24

How do I access my BLS and Safeguarding and Child Protection modules?

Accepted Answer

You can access the Basic Life Support & Safeguarding and Child Protection modules in the NB Dashboard account on desktop or mobile devices.

Question 25

How do I add the NB Dashboard to my phone’s home screen?

Accepted Answer

The NB Dashboard works as a web app that you can add to your phone’s home screen for quick access. This gives you an app-like experience without needing to download anything from an app store.
On Apple iOS Devices
To add the NB Dashboard as an easy-to-access link on your home screen, you will need to set this up using the Safari browser on the device, as other browsers will not let you do this on an iOS device.
Once you log into the NB Dashboard on your Safari browser, you will be prompted with some instructions on how to add the web app to your device's home screen. To do this, just click on the Menu button as shown below (blue box with arrow pointing up)…
…then scroll down the menu and click on the ‘Add to home screen’ option as shown below.
You will now have an NB icon showing on your home screen, which you can click into to access the NB Dashboard and all of your resources easily.
On Android Devices
Once you log into the NB Dashboard on your Chrome browser, you should be prompted with a pop-up window asking you to install the web app to your device's home screen. To do this, just click the ‘Install’ button, and the app will be added to your home screen.
If you do not see the pop-up window asking you to install, then all you need to do is click on the browser menu (usually a three-dot icon in the top right-hand corner) and scroll down to the ‘Add to Home Screen’ option.
You will now have an NB icon showing on your home screen, which you can click into to access the NB Dashboard and all of your resources easily. IF FOR ANY REASON THE ICON ON YOUR HOMEPAGE NO LONGER WORKS.  PLEASE TRY DELETING IT FROM THE HOME SCREEN AND FOLLOWING THE ABOVE STEPS TO ADD THE ICON.

Question 26

What is the My List page?

Accepted Answer

If you want to add a book, webinar, blog, podcast, or any other content on the Dashboard to read/view at a later date, you can do so with the My List page, located in the menu at the top of the NB Dashboard.There is an ‘Add to My List’ button on each item in the NB Dashboard that allows you to add that content to your My List page.  These items are then displayed in the My List section for ease of access when needed.

Question 27

I’m getting a ‘Connectivity Issues’ error on the Dashboard. What should I do?

Accepted Answer

This message can appear for a few reasons:
If you’re on an NHS or workplace network and suspect the firewall is the issue, your IT department may need to whitelist the NB Dashboard domain.

Question 28

How do I filter items in the Dashboard?

Accepted Answer

You can filter items across the NB Dashboard by using the ‘Sort & Filter’ function available on all applicable pages on the dashboard. If the option is available on that page, you will see the Sort & Filter button available above and to the right-hand side of the content as shown below in the Webinar section.
Click on the Sort & Filter button and you will see a pop-up appear…
…here you will see all of the options for sorting & filtering the content on the section you are in.  You can sort alphabetically or by release(event) date.
There is a search box to filter the name of the event or an organisation, and you can also filter by content type, date, amount of CPD credits, or purchased items only. These options are highlighted below.
Once you have selected your options then you just need to click the Apply Filters button to apply the filters, and you will then just see the filtered content. To clear the filters then just re-open the Sort & Filter section and select the Clear Filters option to deselect all filters.

Question 29

How do I search for content on the Dashboard?

Accepted Answer

Use the search bar at the top of the NB Dashboard to search across all content types - books, webinars, blogs, podcasts, and more. Just type a topic or keyword and you’ll see matching results.
You can also filter results by content type, publication date, and other criteria using the Sort & Filter options on most pages.

Question 30

Can I search for a particular topic from a booklet?

Accepted Answer

A quick video guide to searching for a topic within the NB Dashboard.
Yes.  In your NB Dashboard account, you can use the Search by Subject box at the top of the screen to search for topics in any of your available books, like the below search example for ‘Headaches’.
You will then see a list of all related content for that subject available to you, as shown below for the above example.
When you are in a book already you can search that book for specific content by using the ‘Search This Book’ option shown as a magnifying glass icon on the right hand side as shown below.
DOWNLOADING THE BOOK PDF
As shown in the above image, if you have purchased a course, webinar, or book package that includes the paper version of the course reference book, then you can download the PDF while you are reading the book on the Dashboard or via the NB Dashboard Online Booklets section.   When in the Books section of the NB Dashboard then just click on the details button for the book you would like to download the PDF for and then a pop-up will appear on the right-hand side of the screen with an option to ‘Download PDF’. Please note that you need to have purchased the physical copy of the book as part of a package to download the PDF version.
SEARCHING THE PDF
See the image below showing you the options available to help navigate the PDF, including a link on all Contents page lines directly to that topic within the PDF. Also, there are navigation buttons at the bottom right-hand corner of each pag,e including the next page, previous page & Back to the Contents page buttons. You can also search the whole PDF using your PDF viewer's search/find function.  To bring up the search/find box, press Ctrl + F on a Windows device or Command + F on a Mac.
Hopefully the above helps you to make the most of the online course books with NB Medical, but if you do have any queries, please contact us either via email on hottopics@nbmedical.com or by phone (0191) 603 1872.

Question 31

What is the Content Index?

Accepted Answer

The Content Index (available via the Find By menu on the NB Dashboard) is an alphabetical A-Z listing of all topics covered across NB Medical’s content. It’s a quick way to check whether a particular subject is covered and to find all related content in one place.

Question 32

What is the Content Types page?

Accepted Answer

The Content Types page (via Find By in the side menu) lets you browse all available content filtered by format - books, webinars, CPD modules, podcasts, blogs, and more. It shows you how much content is available in each category and lets you drill into any type.

Question 33

How do I save content to view later?

Accepted Answer

Use the My List feature to bookmark any content on the NB Dashboard for later. You’ll see a bookmark button on content cards throughout the dashboard - click it to add the item to your list.
Access your saved items anytime from My List in the top menu. This works for books, webinars, blogs, podcasts, and all other content types.

Question 34

Where can I see what I’ve recently viewed?

Accepted Answer

The Recent Items page (via Find By in the side menu) shows content you’ve recently accessed, with the most recent items first. This is useful for picking up where you left off or finding something you looked at earlier.
Your home page also shows your most recently viewed items for quick access.

Question 35

Can I filter webinars to show only upcoming live sessions?

Accepted Answer

Can I filter webinars to show only upcoming live sessions?
Yes. In the Webinars section of the NB Dashboard, you can filter to show:

Question 36

I have signed up to the webinar – how do I access it?

Accepted Answer

To access your webinar, please click on the access link in the registration or reminder email sent to you.
Alternatively, please log in to your NB Dashboard account to access your webinar. You will find this in the Webinars section.  You should be able to navigate to any upcoming live, previously aired or Online Course webinars via the tabs at the top of the webinar section.
Webinars scheduled to take place that day will appear at the top of the Webinar section as a quick click-through for easy access.You will be sent a reminder email the day before a live webinar is due to take place if you have registered for an upcoming webinar, so check your inbox for this email, which will direct you to your webinar.If you are not sure that you are registered, then please contact us at hottopics@nbmedical.com or on 0191 603 1872 to check.

Question 37

How do I navigate the live webinar platform?

Accepted Answer

Please see this guide on navigating the NB Medical live webinar platform.

Question 38

I am unable to attend the live or part of the live webinar. Can I access this at a later date and how?

Accepted Answer

Yes. If you are unable to attend a live webinar or need to head off early, don’t worry. Our webinars come with 12 months of on-demand access from the day after the live webinar takes place, so you can catch up or review any of the topics you missed.
These webinars will have a table of Contents so you can skip directly to what you need.  Here is a guide to viewing on-demand content in the NB Dashboard.

Question 39

What’s the difference between a live webinar and an on-demand webinar?

Accepted Answer

Live webinars are scheduled sessions that you watch in real time. You can ask questions during the session and interact with the presenters via the Q&A chat and interactive polls. Your CPD certificate is generated automatically after the session.
On-demand webinars are recordings of previously aired sessions that you can watch at any time. After watching, you’ll need to self-certify to generate your CPD certificate. On-demand access is typically available for 12 months from the original live date.
Both count equally for CPD purposes.

Question 40

How long do I have access to an on-demand webinar?

Accepted Answer

On-demand webinars are typically available for 12 months from the date of the original live session. During that time, you can watch and rewatch at your convenience.
Your access period is shown on the webinar details page on the NB Dashboard.

Question 41

What’s the difference between a webinar and an online course?

Accepted Answer

Webinars are typically live events or recordings of previously live events.
Online courses are pre-recorded & edited versions of courses made up of multiple sessions or topics.
Both are available in the Webinars section of the NB Dashboard.

Question 42

Can I watch a webinar on my phone or tablet?

Accepted Answer

Yes. The NB Dashboard works on mobile devices and tablets through your browser. For the best experience, we recommend using a recent version of Chrome, Safari, or Edge.
For a full list of supported browsers and devices, see the Technical FAQs.

Question 43

The link I have received does not work. How do I access the webinar?

Accepted Answer

In the rare case that this happens, please log in to your NB Dashboard account to access your webinar. You will find this in the Webinars section.  You should be able to navigate to any upcoming live, previously aired or Online Course webinars via the tabs at the top of the webinar section.
Webinars scheduled to take place that day will appear at the top of the Webinar section as a quick click-through for easy access.You will be sent a reminder email the day before a live webinar is due to take place if you have registered for an upcoming webinar, so check your inbox for this email, which will direct you to your webinar.

Question 44

What browsers are supported when viewing live webinars?

Accepted Answer

For PCs running Windows 10 or newer:
For Macs running Mac OS 10.15 or newer:
Our webinar platform also supports a live HTML5 webcast experience on iOS 15+ and Android 9+ smartphones and tablets using HTTP Live Streaming (HLS).
Note to Safari Users: Apple has added an autoplay blocking feature to the Safari browser. A Play button will now display when launching the webinar. Attendees will click Play to view the webcast.

Question 45

Can I self-certify my certificate after watching a webinar?

Accepted Answer

When you have viewed a live webinar, the system will automatically generate a certificate shortly after the session has finished for you, which will appear in your CPD Tracker on the NB Dashboard.
But for on-demand viewing or online courses, you will need to self-certify your certificate. To do this, you can navigate to the webinar on the NB Dashboard, and as shown in the example below, you can click on the ‘Self-certify’ button. Note this will usually be on the final session in each webinar…
…you can then tick the checkbox to confirm you have viewed the webinar, and click on the calendar dropdown to select the date you viewed the webinar.
Once you have clicked on the ‘Self-certify’ button, it will add a CPD item and certificate to your CPD Tracker and automatically navigate you to that page. You will now see your item and can click on the Documents button, where you will be able to download your certificate.
Your certificate can be downloaded individually for upload to an appraiser or as part of a CPD Summary between specific dates by clicking the 'Get Summary PDF' option at the top of the My CPD section. This summary will include any of the descriptions of the activities & reflective notes that you have added to your CPD items.

Question 46

How do I read NB Medical’s books online?

Accepted Answer

Log in to your NB Dashboard and go to the Books section. You’ll see your available books - click one to open it, then navigate by chapter and topic using the sidebar.
The online reader tracks where you left off, so you can pick up where you stopped next time by just clicking on the resume previous option at the top of the Books homepage.

Question 47

Can I search for a particular topic from a booklet?

Accepted Answer

A quick video guide to searching for a topic within the NB Dashboard.
Yes.  In your NB Dashboard account, you can use the Search by Subject box at the top of the screen to search for topics in any of your available books, like the below search example for ‘Headaches’.
You will then see a list of all related content for that subject available to you, as shown below for the above example.
When you are in a book already you can search that book for specific content by using the ‘Search This Book’ option shown as a magnifying glass icon on the right hand side as shown below.
DOWNLOADING THE BOOK PDF
As shown in the above image, if you have purchased a course, webinar, or book package that includes the paper version of the course reference book, then you can download the PDF while you are reading the book on the Dashboard or via the NB Dashboard Online Booklets section.   When in the Books section of the NB Dashboard then just click on the details button for the book you would like to download the PDF for and then a pop-up will appear on the right-hand side of the screen with an option to ‘Download PDF’. Please note that you need to have purchased the physical copy of the book as part of a package to download the PDF version.
SEARCHING THE PDF
See the image below showing you the options available to help navigate the PDF, including a link on all Contents page lines directly to that topic within the PDF. Also, there are navigation buttons at the bottom right-hand corner of each pag,e including the next page, previous page & Back to the Contents page buttons. You can also search the whole PDF using your PDF viewer's search/find function.  To bring up the search/find box, press Ctrl + F on a Windows device or Command + F on a Mac.
Hopefully the above helps you to make the most of the online course books with NB Medical, but if you do have any queries, please contact us either via email on hottopics@nbmedical.com or by phone (0191) 6031872.

Question 48

What are KISS Summaries?

Accepted Answer

KISS Summaries are our Keep it Simple Summaries, which are concise versions of the key clinical guidance from NB Medical’s books. They distil the essential points into a quick-reference format that’s useful for revision, appraisal prep, or a rapid refresher on a topic.
KISS Summaries are available alongside the full booklets on the NB Dashboard to search for just the essential information from a topic.

Question 49

What’s the difference between the online book and the physical book?

Accepted Answer

The online book is the digital version available on the NB Dashboard - you read it in your browser, with features like topic search, reading tracking, and links to related webinars and content.  In some cases, like the Hot Topics GP Update & Primary Care Nurse books, the online version may contain more content than its physical counterpart.
The physical book is the printed version that you purchase separately. The NB Plus subscription covers access to the online booklets but does not include the physical printed books or PDF downloads.

Question 50

Can I download books as PDFs?

Accepted Answer

The NB Plus subscription provides access to the online book reader on the NB Dashboard. PDF versions of the booklets are not included with the online subscription - these come with the physical book purchase.
If you have purchased a physical copy of a book, then you will see the Download PDF option in the menu of the book reader on the right-hand side of the screen.

Question 51

Are there links to guidelines and external resources in the books?

Accepted Answer

Yes. The book content includes links to relevant external resources - NICE guidelines, BNF entries, patient information leaflets, calculators, and other tools. These links are embedded naturally in the text, so you can follow them directly while reading.

Question 52

How are my CPD certificates generated?

Accepted Answer

For live webinars, your certificate is generated automatically shortly after the session finishes, and you don’t need to do anything as it will automatically be loaded to the My CPD section in the NB Dashboard.
For on-demand webinars and online courses, you’ll need to self-certify after watching. When you’ve finished viewing the webinar, the button to do so will show in the final session of each webinar, so it's easy to find as you complete the webinar.
For CPD modules, your certificate is generated once you complete the post-test assessment.
All certificates are available to download from the My CPD section of the NB Dashboard, or via the Download Certificate option in the top menu.

Question 53

How do I download my certificates?

Accepted Answer

You find all of your CPD certificates for any work completed on the NB Medical Dashboard, including course days, webinars or CPD modules in the My CPD section. You can filter the My CPD section to locate your CPD Items easily.  If your CPD Item contains a certificate, then this can be located in the ‘Documents’ section of the item.  Just click on that option, and you can then download the certificate or any other documents attached. You can also now quickly locate your CPD certificates on the NB Dashboard Overview page, in the top right-hand corner, as shown below.
You can then filter by date if required, but the latest certificate will be shown at the top of the list.

Question 54

What information appears on my CPD certificate?

Accepted Answer

Your CPD certificate includes your name, the title of the activity, the date of completion, and the CPD hours awarded.
If you need your certificate to include specific information for your employer or appraisal, please contact us at hottopics@nbmedical.com.

Question 55

How do CPD Modules work?

Accepted Answer

CPD Modules are structured learning activities with three stages:
Once you complete all three stages, your CPD certificate is generated, and the hours are added to your CPD Tracker.

Question 56

Can I retake a CPD Module?

Accepted Answer

Once you’ve completed a CPD Module, you will see a ‘Restart module’ option on the overview page for the module.  This will clear the progress you have made on the module and allow you to start it again.
Your CPD hours accrued from the previous time you completed the module will still remain in your CPD Tracker.
This feature is available to allow you to re-evaluate your learning on material that, while it may not have had any recent updates, still helps to reinforce your learning on the subject.

Question 57

How do I track my online learning when reading books in the NB Dashboard?

Accepted Answer

You can track the topics you have read and the time you spent reading them in the Online Book section of the NB Dashboard.
To do this, you first need to enable the feature and consent to the system tracking your reading by going to your Account section and clicking that option in the menu at the top of the NB Dashboard.
Once selected, the feature will automatically record the topic & time spent reading that topic in the system. This then enables you to create a summary of this information, which can be accessed by clicking the ‘Time Tracker’ button in the top menu on the NB Dashboard. If you navigate to the Time Tracker, then you will see all of your reading data listed with summary figures, as shown below.
You can see above that there are options to select a date period and then create either a PDF, Excel spreadsheet, or add both to a CPD Item in your My CPD list. Just select the dates and then click on the relevant option you would like to use.

Question 58

How do I manually add a CPD item that I completed elsewhere?

Accepted Answer

To add a CPD item manually to the My CPD section, all you need to do is click on the ‘Add CPD Item’ button at the top of the My CPD screen, as shown below…
You will then be presented with a pop-up input screen where you can enter details on the item title, date, type, and amount of CPD credits, as well as any reflective notes you wish to make against this piece of CPD learning. 
You can also attach any documents that you wish to evidence your learning, such as certificates, spreadsheets, or PDFs, by clicking on the ‘Choose files’ option, which will open up a Finder window to locate the document on your device.
Once you are happy with the information you have entered, just click the ‘Add Reflective Note’ button, and your item will be added to your CPD list. Please note that you can return to the item to make any necessary amendments when you wish to.
This is useful for recording learning you’ve done outside of NB Medical, so your CPD Tracker gives a complete picture of all your professional development.
These items can then be uploaded from your CPD Tracker to either your FourteenFish or Clarity account from within the NB Dashboard or as a PDF summary based on a specified period, which can then be forwarded or uploaded to your preferred appraisal toolkit or sent via email to your appraiser.

Question 59

Can I add reflective notes to my CPD activities?

Accepted Answer

Yes. You can add reflective notes when reading online books. There is an ‘Add note’ option available in the tool menu on the right-hand side of the reading content, which allows you to do so. As shown in the image below…
There will be an ‘Add Reflective Note’ option available at the foot of the content when reading blogs, KISS Summaries and listening to podcasts on the NB Dashboard, so you can also add reflective notes for those as well.For those who use the new Ask Archie feature.  You will find the ‘Add reflective note’ option in the three-dot menu underneath the replies that Archie provides.
Your reflective notes are saved alongside the CPD entry and will be included when you sync your CPD to an appraisal toolkit like FourteenFish or Clarity.

Question 60

How does NB Medical content help with my appraisal?

Accepted Answer

NB Medical’s educational content maps to the core areas that appraisers look for in your portfolio. The books, webinars, and CPD modules cover current clinical guidance across a wide range of primary care topics, giving you up-to-date learning evidence.
Your CPD Tracker on the NB Dashboard collects all your learning activity, CPD hours, and reflective notes in one place, which you can then sync directly to your appraisal toolkit or export in a single summary to upload for your appraiser.

Question 61

How do I sync my CPD to FourteenFish?

Accepted Answer

You can connect and sync all of your CPD Tracker content to the FourteenFish appraisal toolkit within your NB Medical account in just a few simple steps. 
Connect to FourteenFish 
Once you are logged into your NB Dashboard account, if you go to the My CPD section, you can then connect your NB Medical account to your FourteenFish Appraisal Toolkit by clicking on the ‘Toolkit Connections’ button at the top of the page, as shown in the image below.
You can then click on the option to connect to FourteenFish.
Once you have followed the link to the FourteenFish website & logged into or registered your FourteenFish account, you will be asked if you are happy to link your NB Medical and the FourteenFish systems to share your information.  Once you click ‘Continue’, you will then be returned to the NB Medical Dashboard, and the FourteenFish section will show that you are now connected to FourteenFish, as shown in the image below.
Syncing content with FourteenFish 
To sync with the FourteenFish system, you have two options. You can either choose to sync items individually, which can be done by simply pressing the ‘Sync’ icon on each CPD item within the NB Dashboard’s My CPD section when you have made changes to them, as shown below.
Alternatively, you can choose to enable the Auto-sync functionality in the ‘Toolkit Connections’ section, found at the top of the CPD Tracker page, which updates the items automatically each time you save them in the My CPD section.  To enable this feature, just select it underneath the FourteenFish connection panel in the My CPD section shown below…
Please note that the Auto-sync feature only works for items created after the feature is enabled, and all previously created items would need to be synced individually.

Question 62

How do I sync my CPD to Clarity?

Accepted Answer

On the NB Medical Dashboard, you can connect your NB Account to your Clarity Appraisal Toolkit if you are a GP
Connect to Clarity
Once you are logged into your NB Dashboard account, if you go to the My CPD section, you can then connect your NB Medical account to your Clarity Appraisal Toolkit by clicking on the ‘Toolkit Connections’ button at the top of the page, as shown below.
Select the option to connect to your Clarity account.
Once you have followed the login process to Clarity & logged in using your Clarity account login on their website, you will be asked to ‘Allow’ NB Medical and the Clarity systems to share your information.  Once you click ‘Allow’, you will then be returned to the NB Medical Dashboard and the section of the My CPD section where you should now see the ‘You are connected to Clarity’ message below that section.
Uploading to Clarity
The CPD Items you have in your NB Medical account need to be pushed to Clarity by you once you have linked your Clarity account.  The automated part of the process is the transfer of information and documents, but you need to advise the system which items need to be pushed to Clarity. 
There will now be an option for each CPD item to ‘Sync to Clarity’, and once an item is synced, it will show in the Clarity Continuous Improvement area within the Clarity Appraisal Toolkit.
Please note that once an item is uploaded to Clarity, you will be unable to make changes and re-upload in the NB Dashboard and App account.  You should make these changes in the Clarity account once the item has been uploaded.

Question 63

What if my appraisal toolkit isn’t FourteenFish or Clarity?

Accepted Answer

If you use a different appraisal toolkit, you can download your CPD certificates individually from the My CPD section of the NB Dashboard and upload them manually to your toolkit.
Your My CPD section also gives you a summary you the option to generate a summary of all of the learning items you have accumulated during a set time period. At the top of the page, above the list of CPD items, you will see a start and end date range, which you can set yourself in order to capture items just created between those two dates.
Select your dates and then click on the ‘Generate Summary PDF’ button above to generate a single document including all of the related information for the items in the selected date range.
This PDF can then be sent to your appraiser or uploaded to your appraisal toolkit.
If you’d like to see your toolkit supported for direct integration, let us know at hottopics@nbmedical.com, and we will look into it.

Question 64

How do I pay?  Can I pay by invoice/bacs transfer?

Accepted Answer

Payment can be made by Visa/Mastercard, Apple Pay or Google Pay online.
If you need help generating your order, please contact our customer service team hottopics@nbmedical.com or on 0191 603 1872, and we can set up your order and then email you a link to make your payment.
We do not accept payment via BACS or raise invoices for individual bookings.

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